The "Something went wrong" error is a common issue encountered during the installation of Microsoft Office 2019, Office 2016, or Microsoft 365. It typically occurs when system settings, firewalls, security software, or network configurations block the installation process.

🔍 Why This Error Occurs

1. Conflicts with antivirus or firewall settings

2. Proxy or network restrictions

3. Outdated system components or browser issues

4. Corrupted installation files

🛠️ Steps to Fix “Something Went Wrong” Office Installation Error

1. Restart Your Computer

A simple restart can stop background processes that may interfere with the Office installation.

1. Save your work and restart your PC.

2. After restarting, try the installation again.

2. Check Microsoft Service Status

Sometimes the issue could be on Microsoft's end.

1. Visit the Microsoft Service Status Page.

2. If the services are operational, move to the next step.

3. If services are down, wait and try again later.

3. Sign In via Browser

Browser cache or session issues can sometimes block the installation process.

1. Close and reopen your browser.

2. Go to https://account.microsoft.com and sign in.

3. If you are using:

   1. Office 365 operated by 21Vianet (China): https://login.partner.microsoftonline.cn

   2. Office 365 Germany: https://portal.office.de

4. Click Install Office and follow the instructions.

4. Uninstall and Reinstall Office

If the above steps fail, uninstalling and reinstalling Office can help.

Uninstall via Control Panel:

For Windows 11/10/8/7:

1. Type Control Panel in the search bar and open it.

2. Go to Programs > Programs and Features.

3. Select Microsoft Office and click Uninstall.

4. Follow the prompts.

Use the Office Uninstall Support Tool:

1. Download the Microsoft Office Uninstall Support Tool from the official site.

2. Run the downloaded file:

   1. Chrome: Click the file once downloaded.

   2. Internet Explorer: Choose Run when prompted.

   3. Firefox: Click Save File, then open it from your downloads.

3. Select the Office product you want to uninstall.

4. Follow the on-screen steps.

5. Restart your PC after uninstallation.

6. Reinstall Office from Microsoft Office Setup.

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