If your Office documents show "Not Responding" or you encounter the "Something went wrong" error during Office 365, 2019, or 2016 installation, don’t worry. This issue often stems from corrupted program files or failed installations.

Below are step-by-step solutions to resolve the issue and get your Office programs running smoothly again.

🔧 Solution 1: Repair or Reinstall Microsoft Office

Step 1: Try Repairing Office

1. Press Windows + X and choose Apps and Features (or Programs and Features).

2. Locate Microsoft Office in the list.

3. Select it and click Change or Modify.

4. Choose one of the following options based on your version:

   1. Office 2016/2019/365: Select Quick Repair first. If the problem persists, choose Online Repair.

   2. Office 2013/2010: Choose Repair and follow the on-screen instructions.

5. Restart your computer after the repair completes.

Step 2: Reinstall Office (if repair fails)

1. Go to Programs and Features.

2. Select Microsoft Office and click Uninstall.

3. After removal, visit www.office.com, log into your Microsoft account, and download the installer.

4. Run the setup file to reinstall Office.

5. Enter your product key or sign in to your Microsoft account to activate Office.

🔍 Solution 2: Run System File Checker (SFC Scan)

Corrupted system files may affect Office functionality. Use the SFC scan to fix them.

Steps:

1. Open the Command Prompt as Administrator.

2. Type the following command and press Enter:

   cmdCopyEditsfc /scannow
   

3. Let the scan complete. If it finds and fixes issues, restart your PC.

⚠️ If the tool finds unfixable files, you may need to run a DISM repair or consider a system reset.

🖥️ Solution 3: Reinstall Windows (Last Resort)

If repairing or reinstalling Office doesn’t help, and system scans fail, consider reinstalling Windows.

Important: Back up your files before proceeding.

1. Create a bootable USB drive using the Media Creation Tool from Microsoft.

2. Boot your PC from the USB and follow the prompts to reinstall Windows.

3. Once reinstalled, reinstall Microsoft Office from your account page.

✅ In Conclusion

If you're still facing the "Something went wrong" error or Office not responding, our certified support experts can help resolve the issue quickly.

🔗 Visit our website to chat with an expert or access additional support tools.

Need help? Chat with our tech expert now for instant solutions and top-notch support. Click here to get started!